Shipping & Delivery Policy
We primarily use AUSPost as our delivery service provider. Your package is picked, packed and prepared by our fulfillment centre at our Melbourne Address and is picked up by couriers between 4-5pm. Orders received before 2pm are dispatched the same day and are usually delivered the next business day.
Orders made after 2pm are dispatched the next business day and are usually delivered the next business day. Most couriers will also deliver on Saturdays.
All orders are 'next business day' express delivery and shipping is Free for all orders over $80AU or a flat rate fee of $5 will be calculated at checkout.
Once your package is dispatched, our fulfillment centre will send you dispatch confirmation and tracking details via email or messenger (if messenger is selected) and sent with a 'Signature On Delivery' request. If no one is home to receive your package, pick up instructions will be left by the courier in your mailbox.
In the unlikely event you do not receive your package after 3 days or purchasing, please contact us regarding your order. You will need to contact the shipping service provider (AUSPost) with your tracking details and we will also contact them to follow up. This is their proceedure for tracking lost items.
We only sell our goods in Australia ONLY, there's are no international shipping options available.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or deemed unusable.
Simply return the product (at your expense) and we'll happily organize a refund, exchange or provide store credit.
When purchasing from BIGBoyz Pty Ltd, your credit card details are transmitted through a secure server (HTTPS) using EWay Secure Payment Solutions and 256 bit encryption. Credit card data is not hosted by BIGBoyz Pty Ltd after processing.
Your personal details such as (orders, shipping addresses and any other data you submit to our website) are stored on Shopify.com Secure Servers using the same secure data encrytion technology. We only share your name, items pruchased & shipping details with our fulfillment centre so they can pick, pack & ship your purchase(s).